Change in Service Form

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Terms & Conditions

BUNDLED SERVICE: Bundled Bag contents are washed, dried, folded, packaged, & returned in bundled bag. Medium/dark colors are washed in cold and whites in warm; all clothes are dried on medium heat. While TUL makes every effort to sort misplaced garments, we are not responsible for damages to non-washable clothing received in bundled bags. Check your care labels on garments before placing them in your bundle bag to ensure it can go through a wash, dry, and fold process (Bundle Service). No Sharing of Bundled Plans. TUL gives one warning; at second offense TUL cancels plan (w/out refund) and notifies school. While TUL makes every attempt to detect and remove foreign objects from pockets or compartments, TUL does not guarantee its success in doing so. Furthermore TUL is not responsible for damage to clothing or to the foreign object resulting from our process. Objects found are returned no matter what the value.

CAMPUS CLEANERS: Each piece is dry cleaned or laundered according to garment care labels and accepted industry practice. Contents submitted in the Campus Cleaners bag are cleaned, pressed, packaged & returned on hangers or in the bag. Campus Cleaners PRELOADS Preloads can be used for any items in the Campus Cleaners bag. The free portion of the preload expires at the end of the service period, while the remainder stays on the account for four years. No refunds are given for unused preload balances.

MONTHLY PLAN STARTING DAY: Students can start service any day of the semester and will be billed on your first service day. Check your campuses schedule to find the day that works best for you: universitylaundry.com/map.

MONTHLY PLAN DOUBLE DOWN WEEKS: Students will get 2X the pounds of their plan without additional charges. This typically happens before a school break, allowing students to bring all of their laundry and have it cleaned before going home, without any risk of incurring an overage charge. Don’t bring the laundry home, guys and gals, we’re here for you.

CHARGES

Annual Plan Schools: Bundled service is offered for purchase in semester or annual plans. Plan options include 10, 20 or 30 lb weekly provisions. If the bag weight exceeds the provision, the excess is charged @ $1.50/lb. Each use of a 20lb and 30lb plans is a minimum of 10 lbs, 10lb plans have 5lb minimum. Students who do not use bundled service for one week can use double lbs for the following week, for a maximum of double weight no matter how many weeks are skipped. Use of bundled service without a current plan triggers the purchase of a pro-rated semester 20lb bundled plan and will be, at minimum, subject to use charges ($2.95lb). Bundled Service is only available with selection of a service plan.

20lb-Only Schools: Bundled service is offered for purchase in semester or annual plans for a 20lb weekly provision. If the bag weight exceeds the provision, the excess is charged @ $1.50/lb. Each use is a minimum of 10 lbs. Students who do not use bundled service for one week can use double lbs for the following week, for a maximum of double weight no matter how many weeks are skipped. Use of bundled service wout a current plan constitutes a purchase of a pro-rated semester 20lb bundled plan and will be, at minimum, subject to use charges ($2.95lb). Bundled Service is only available with selection of a service plan.

Monthly Plan Schools: Bundled service is offered for purchase in monthly, semester or annual plans. Plan options include 10, 20 or 30 lb weekly provisions. If the bag weight exceeds the provision, the excess is charged @ $1.50/lb. Each use is a minimum of 10 lbs (10lb plans have 5lb min). Students who do not use bundled service for one week can use double lbs for the following week, for a maximum of double weight no matter how many weeks are skipped. Use of bundled service wout a current plan constitutes a purchase of a monthly 20lb bundled plan and will be, at minimum, subject to use charges ($2.95lb). Bundled Service is only available with selection of a service plan.

20lb-Only Monthly Plan Schools: Bundled service is offered for purchase in monthly, semester or annual plans for a 20lb weekly provision. If the bag weight exceeds the provision, the excess is charged @ $1.50/lb. Each use is a minimum of 10 lbs. Students who do not use bundled service for one week can use double lbs for the following week, for a maximum of double weight no matter how many weeks are skipped. Use of bundled service wout a current plan constitutes a purchase of a pro-rated semester 20lb bundled plan and will be, at minimum, subject to use charges ($2.95lb). Bundled Service is only available with selection of a service plan.

DRY CLEANING CHARGED SEPARATELY: Items turned in your Black Bag and are meant to be Dry cleaned or laundered and pressed. These items are charged individually at the end of each month. You can view pricing online at universitylaundry.com/dry-cleaning-prices.

HAZARDOUS MATERIALS: Any order turned in containing potentially hazardous materials (ex. plate of spaghetti, tons of mud, or vomit), or a quantity of soil that requires extra processing will result in a $15 Heavy Duty charge per instance / soiled garment requiring extra processing.

PAYMENT/DELINQUIENT ACCOUNTS: Account balances are charged monthly to the Credit Card given at registration. Invalid cards require prompt monthly payment or late fees apply until balance is current. 30-day overdue accounts may result in the withholding of clothes until bill is paid in full. TUL employs collection agencies and notifies credit bureaus for accounts in extreme delinquency.

SERVICE CHANGES/NOTIFICATIONS & ACCOUNT INFORMATION: Due to the fluid logistics of collegiate campuses (events, holidays, finals) TUL may need to adjust service hours, locations, or article pricing. Notification to students and/or parents occurs via email, phone, USPS, or combined efforts. Registrants are responsible for the accuracy of account information on file, including but not limited to student's current mobile, permanent home phone, student's email, parent's email, and permanent home address. TUL is not responsible for missed notifications or service announcements from invalid contact information.

PICKUP & DELIVERY: TUL is not responsible for clothing (orders) before pickup or after delivery.

REPORTING: All claims (including missing/damaged items) must be reported within 48 hrs of delivery. Due to variations in fabrics and dyes TUL cannot guarantee against color loss, bleeding, and shrinkage when following manufacturer's care instructions. We take additional steps to remove stains that are identified prior to processing, but TUL cannot guarantee removal of existing stains. We try to remove and return items from pockets, but TUL is not responsible for items left in clothing or any resulting damage. Refund or credit limits when TUL is responsible for loss or damage are: $150 any one bundled item, $400 any total bundled claim, $200 any one Laundered or Dry Cleaned item, and $600 any total Laundry or Dry Cleaning order.

CREDIT: Damage and complimentary credits expire at end of academic year. Gift certificates expire the earlier date on the Gift Certificate or end of academic year. CHANGE OF SERVICE credits expire at end of original service plan. Overpayments post as credits to account and remain until a refund request.

CANCELATION or CHANGE IN SERVICE: Service Plans are cancelled or changed in the following ways: 1.) by submitting a completed Change in Service Form (Form CIS.01) to the Central Office via fax, email, or USPS. 2.) calling our central office at (888) 590-WASH. 3.) Emailing our customer service team at team@universitylaundry.com. Change or cancellation is not processed at truck locations. Parents and Students, not TUL, are responsible for communicating any changes.

SEMESTER & ANNUAL PLAN REFUND POLICY: We are committed to your complete satisfaction. If you are not satisfied you may cancel during the first 30 days (Trial Period) for a prorated credit or refund, less a $20 cancellation fee. Prorating begins the date of cancellation, not the date of last-used service. The Trial Period begins when service is requested or classes start (the latter). Students are not refunded for under-usage of services from prior weeks. No refunds are issued after the Trial Period, but bundled laundry payments may convert to dry cleaning credits.

No refunds are given for unused preload balances. If a customer cancels service on or before start date and has not received a bag, a full refund is issued.

MONTHLY PLAN REFUND POLICY: You are free to cancel at any time, as your purchase is pre-paying for 4 weeks of service. After cancellation, we will no longer charge your card, but past charges will not be refunded. Any paid weeks of unused service can be used as a credit for a future week of bundle cleaning, dry cleaning credit, or gifted to another customer. Like Netflix, you might as well enjoy the rest of the month’s service you paid for.

No refunds are given for unused preload balances. If a customer cancels service on or before start date and has not received a bag, a full refund is issued.