Sorting clothes into three groups
Any proper laundry care has to be aware that there are three groups of laundry, not just two. We separate your clothes into three groups - darks, mediums, and whites. The extra sorting group ensures your colors stay bright and don't bleed onto other garments.
Your sorted clothes are washed with cool water (whites are washed in warm water) and Tide, America's #1 Detergent for 65 years. You can't get your clothes as clean as we can, celebrate that!
Careful Drying & Weighing
We make sure your clothes are completely dry before weighing and packaging. Weighing them after the cleaning and drying process means you get your clothes at their absolute lightest weight. Dry clothes also mean you ensure fresh smelling clothes upon delivery.
If you are like us, you like your living quarters clean and organized. Nothing creates the tidy environment like retail-style folding. Your clothes come back impeccably folded and hand-packaged in recyclable polywrap, ready to immediately be put away on shelves or drawers. You could actually display them.
What goes in this bag?
Bundled Service will wash anything you'd normally put in a machine. Think basic laundry - t-shirts, jeans, underwear, socks, sweatshirts, sheets, and towels. If you have a shirt or an item you don't need ironed, you can use Bundled Service for those too.
How much is 20lbs?
That's a great question. If you have any idea of what is average, you'd know you wear about 15-18lbs of laundry in a week. If you throw in a towel and sheets, you land at an avg of 20lbs. But what is average? Because each of our clothes carries different weights, we thought it might help to see photos. Keep in mind, we weigh clothes when they are dry, at their lightest weight.
The 20lb Plan is the most popular. Occasionally we have customers who dry-clean the majority of their clothes so they will use the 10lb plan for sheets and towels as a sort of linen service. Athletes or high volume customers may use the 30lb plan. If a customer skips a week completely, they get twice their weekly amount the next time they use service. Important to note, the unused pounds from an order don't rollover to the next week. Anything OVER a plan's allotted poundage costs $1.50 per pound.
What doesn't go in this bag?
Things that you would want dry-cleaned or ironed/pressed will go into your black bag. Wool items, silk items, suits, most dresses, or your finer garments should not be put through Bundled Service.
Tracking your laundry
When you start service, you'll get two barcoded laundry bags. The bags are always free. Once you bring them to the truck, we will ALWAYS know where the bags are in our process. And so will you. Download the app or login to your dashboard and follow your clothes from dirty to clean to weigh to back on campus.
Quick turn around
To get your clothes from you and back to you, we have a brilliant staff and laundry truck that comes to campus three days a week. They are ready to take and scan your dirty clothes and help in any way possible. Your clothes will be clean and back on campus within 48 hours.
What happens if an item is lost or damaged?
If an incident occurs where we are at fault, we quickly resolve the issue no matter what it takes, including replacement or reimbursement.
Washing by hand
With all of the customers enrolled in our program we process an ENORMOUS volume of clothing. So, currently, we do not have the capacity to offer hand wash or hang dry service.